Revised August 1, 2002
The Credit Union is committed to protecting our members privacy. It is the policy of the Credit Union to hold member information in confidence, subject to applicable legal requirements and standards.
Accuracy of Information
The Credit Union will take reasonable precautions to protect the accuracy and reliability of member information; however, members are responsible for updating their record from time to time in order to assure its accuracy. The Credit Union will respond to a members request to update information on their account as quickly as possible.
When Information May be Shared
The Credit Union only shares information for legitimate business reasons, with the ultimate goal of bringing the member greater convenience and more choices. The Credit Union shares member information with its affiliates and certain vendors with who it has a contractual relationship to provide specific products and services such as insurance services, and account statements. These insurance services, and account statements are frequently requested services that the Credit Union would not otherwise be able to provide without affiliates and vendors. These vendors are prohibited from using member information for any purpose other than that for which they have been contracted.
Personal financial information such as member account balances or loan information may be shredded under the following circumstances.
1) When such disclosure is in compliance with the law, government agencies or court orders,
2) When a third party is verifying the existence or condition of the members account in accordance with applicable law,
3) When necessary to complete a transaction,
4) To protect secured assets or the assets of the Credit Union
5) When the member gives the credit union written permission,
6) To share our experience with the member to consumer reporting agencies, such as the credit bureaus.
Non-Disclosure of Information to Affiliates
Members of the Credit Union can be confident that the confidentiality of account information is the rule, not the exception. Although information collected in conjunction with a members account remains the property of the credit union, members may choose to be excluded from receiving certain marketing materials.
Members may choose to opt out of receiving offers of goods or services by direct mail, e-mail or telemarketing. Members who opt out will continue to receive offers included in member statements. Please note members may not opt out of information sharing for non-marketing purposes, as described in this policy.
Members wishing to opt out of receiving offers of goods or services by direct mail, e-mail or telemarketing, must request in writing to: Generations Community Credit Union, 123 W. Main Street, Durham, NC 27701. A members request must include the account number(s), and should be sign by the owner of the account. One account owners request will be considered binding for the purposes of opting out, or opting back into the credit unions affiliate programs.
Obtaining Information from Affiliates
The Credit Union may purchase consumer information from reputable companies to assist us in our marketing efforts. Upon request the credit union will provide the source of this information to interested parties.
Privacy on our Web Site
The Credit Union will use an integrated security system to protect member account data from exposure to unauthorized persons. This system will be a three-tiered security policy that governs all aspects of our online service. Each tier will govern a unique aspect of the members online session and transactions with the credit union via the Internet with an extremely high degree of security. At no time does anyone from the outside world have access to the Credit Unions database via the Internet. Any an all requests for data must pass through the two distinct validations and control centers. Each request and answer is reviewed at each stop through the firewall. Additionally, any suspicious activity is terminated and causes an alarm. The Credit Unions web site may contain links to other sites. The Credit Union is not responsible for the privacy practices or the content of such web sites.
Availability of Policy
The Credit Union is proud of its commitment to member confidentiality, and will make this policy available upon request. We distribute the policy to each new account and to the membership annually. The Credit Union will also post the policy on its Internet home page.
This policy does not address every possible contingency and circumstance; it is intended to provide guidance to Credit Union management and members and is not intended to create enforceable legal rights in any individual. The Credit Union does not bear any responsibility for any actions or policies of third parties affiliates or non-affiliates. The Credit Unions President, Board of Directors and Chairman of the Supervisory Committee may authorize exceptions to this policy. The Credit Union reserves the right to change this policy at any time, with or without notice.
Because of The Credit Unions high commitment of confidentiality of member information, complaints relating to this policy, or the Credit Unions perceived non-compliance with the policy, should be forwarded directly to the Credit Unions President or to a member of the Credit Unions Supervisory Committee for prompt consideration. The Credit Unions President can be reached by calling 919-683-2000. Correspondence directed to the Supervisory Committee should be addressed to: Generations Community Credit Union, Attn: Supervisory Committee, 123 W. Main Street, Durham, NC 27701.